Terms of Use

These Terms of Use (“Terms”) form a legally binding agreement between you and Dispatch Inc. (“Dispatch,” “we,” “us”) governing your access to and use of Dispatch’s websites, applications, and related services (collectively, the “Services”). Dispatch is an AI chief of staff for executives and executive assistants, including inbox triage, reply drafting, and smart scheduling.

If you are using the Services on behalf of a company or other organization (“Customer”), you represent that you have authority to bind that Customer, and “you” includes the Customer.

If you do not agree to these Terms, do not use the Services.

• “Account” means your Dispatch user account.
• “Customer Content” means data you or your Customer provides to the Services, or makes available through Integrations, including email/calendar content and metadata.
• “Integrations” or “Third-Party Services” means services you connect to Dispatch (such as Google OAuth and Google Workspace APIs).
• “AI Features” means model-powered features that generate drafts, suggestions, and summaries, transcribe and summarize meetings, conduct autonomous agent sessions, and execute automated tasks.
• “Output” means content generated by AI Features (e.g., drafts, suggested meeting times, summaries).

You must be at least 16 years old and able to form a binding contract to use the Services.

To use certain features, you must create an Account. You are responsible for maintaining the confidentiality and security of your Account and for all activity under it.

You agree not to (and not to allow others to):

• use the Services for unlawful, harmful, or fraudulent activities;
• interfere with or disrupt the Services, or attempt to gain unauthorized access;
• reverse engineer, decompile, or attempt to extract source code or underlying models (except to the extent prohibited by law);
• use the Services to develop or train competing products using Dispatch’s confidential information;
• upload or process content that infringes intellectual property or privacy rights of others; or
• attempt to bypass security, rate limits, or access controls.

The Services may allow you to connect Third-Party Services. Dispatch does not control Third-Party Services and is not responsible for their terms, policies, or availability. You are responsible for complying with the applicable terms of your Third-Party Services providers.

You may revoke access to connected services at any time through the provider’s settings. Dispatch will stop accessing that data after revocation, subject to short technical delays.

Dispatch and its licensors own all rights, title, and interest in the Services, including software, models, design, and trademarks. Subject to these Terms and your subscription plan, Dispatch grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

“Confidential Information” means non-public information disclosed by one party to the other that is designated confidential or should reasonably be understood as confidential, including business plans, product plans, security information, and non-public Customer Content.

Each party will:

• use the other party’s Confidential Information only to perform under these Terms; and
• protect it using reasonable care.

If disclosure is required by law, the receiving party will (if legally permitted) provide notice and limit disclosure to what is required.

Our Privacy Policy explains how we collect and use personal information. Your use of the Services is also subject to that policy.

We maintain safeguards appropriate to the sensitivity of the information we process and maintain an incident response process. For details on our security program, see our Security page.

We may suspend or terminate your access to the Services if:

• you violate these Terms;
• your payment is overdue (for paid plans);
• we must do so to protect the Services, other users, or comply with law; or
• we discontinue the Services (with reasonable notice where practicable).

You may terminate by cancelling your subscription and/or deleting your Account. On termination, your right to use the Services ends. Customer Content deletion and retention is governed by the Privacy Policy.

To the maximum extent permitted by law, the Services (including AI Features and Output) are provided “as is” and “as available.” Dispatch disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law: Dispatch will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising out of or related to the Services.

Dispatch’s total liability for claims arising out of or related to the Services will not exceed the amounts paid by you (or your Customer) to Dispatch for the Services in the 12 months before the event giving rise to the claim, or CAD $100 if no fees were paid.

You will indemnify and hold harmless Dispatch from claims arising from:

• Customer Content you provide or make available through Integrations;
• your misuse of the Services;
• your violation of law or third-party rights; or
• your breach of these Terms.

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws rules.

You and Dispatch agree to the exclusive jurisdiction of the courts located in British Columbia for disputes arising out of these Terms, except that either party may seek injunctive relief to protect its intellectual property or Confidential Information.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and provide additional notice as appropriate. Your continued use of the Services after changes become effective means you accept the updated Terms.

Dispatch Inc.
460 Doyle Ave, Kelowna, BC V1Y 0C2, Canada

• Support: support@dispatch.am
• Privacy: privacy@dispatch.am
• Security: security@dispatch.am